How to Choose a Concierge Service for Your Business

that you need to take into account before making your final decision. By being as well informed as possible, you will have confidence that you are making the right choice.

Look at your company carefully and determine how much help this type of service would be. Talk to your employees and see if they would find it useful. Some companies even go so far as hiring a consultant to conduct a thorough needs assessment complete with focus groups, interviews with management, and an analysis of what other businesses in their space are doing.

It is very important, of course, that you make sure your employees have an accurate idea of what the concierge service provides. They may not take advantage of the service if they don’t know exactly how to do so.

You’ll want to speak with two or three concierge service providers if possible and ask as many questions as you can think of. Find out how they provide their services, how many they subcontract, how much those services cost, and more. If possible, see if they will offer those services on a trial basis so that you’ll know exactly what to expect. If they have references, contact them directly so they can give you their firsthand account of their experiences.

Liability is another critical consideration. If, for example, a concierge company ruins an employee’s suit during dry cleaning, will the service provider be responsible? Make sure the providers you are considering are fully licensed, bonded, and insured, as are any vendors they may use. Check any contracts carefully to make sure these types of matters are clearly spelled out. Then, have your company’s lawyer look